Frequently Asked Questions

Click on a question to go to the response.

1. What is Access Thunderbird?
2. What are the hours of availability?
3. How do I print a form using my browser?
4. Does Access Thunderbird leave a "cookie" on my desktop to support its navigation?
5. I am getting slow response to my Access Thunderbird queries.  What is the problem?
6. What should I do if I forget my password?
7. If I am a current student and I cannot login, who should I contact?
8. Why the back button doesn't always work?
9. Which browsers can I use with Access Thunderbird?
10. Registrar: What courses are counted in “Total Earned”?
11. Registrar: What is total grade points?
12. Registrar: What is 1944WV in the term column?
13. Registrar: What is calculated in the cumulative GPA?
14. Registrar: What are CEUs?
15. Registrar: What is Loc.?
16. Registrar: What does “GR” mean under Acad Level?
17. Registrar: What is Pass/Aud?
18. Registrar: What does the status mean when looking at my schedule and in registration?
19. Registrar: What does the section number mean to me?
20. Registrar: What is Synonym?
21. Registrar: How do I know if my registration or add/drop have completed with no error?
22. Registrar: How does WaitList work?
23. Registrar: Should I review my schedule after I make changes?
24. Registrar: A course(s) have disappeared from by schedule on Access Thunderbird?
25. Financial Aid: What does ACTION refer to in Financial Aid Status by Terms?
26. Financial Aid: What are my net disbursement amounts?
27. Financial Aid: How do funds get applied to my account?
28. Financial Aid: What if my financial aid awards are greater than my charges?
29. Financial Aid: What if I want to reduce the Amount of an award listed on ly aid eligibility letter?
30. What does STATUS refer to in MY DOCUMENTS?

1. What is Access Thunderbird?

Access Thunderbird is a Web interface that allows you to access information contained in the administrative database used by your institution. The application system that creates this database, Colleague or Benefactor, is the product of Ellucian Inc. of Fairfax, Virginia. Access Thunderbird, also a product of Datatel, consists of the forms and supporting infrastructure to extract and deliver information from this database to your desktop browser. All of the forms and infrastructure comprising Access Thunderbird are the product of, and are supported by Ellucian.

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2. What are the hours of availability?

Access Thunderbird will normally be available the following Arizona times:

        12am to 10:30pm

If it is necessary to do system maintenance outside of these hours, I&IT will endeavor to provide adequate notice.

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3. How do I print a form using my browser?

For PC Users - You can print a form by clicking the Print icon on the Toolbar of your browser. Alternately, you can click File, and then click Print in the drop-down menu. Then click OK in the displayed Print dialog box. The document will be printed on the printer indicated in the text field Name in the Print dialog box. You can change the destination printer by selecting another printer in the Name drop-down list box and then click OK. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File, then click Print, and then click Properties in the Printer dialog box. A Document Properties dialog box will appear. Click the Page Setup tab and then the Landscape radio button in the Orientation section of the dialog box. Click OK to set the Landscape mode and OK once more to cause the form to print. After the form has printed you might want to reset your system back to Portrait mode by following the same procedure you used to set Landscape mode.

For Macintosh Users - You can print a form by clicking the Print icon on the Toolbar of your browser and then click Print in the pop-up dialog box. Alternately, you can click File, and then click Print in the pop-up dialog box. The document will be printed on the printer indicated at the top of the pop-up dialog box. You can change the destination printer by clicking on the Apple icon in the upper left-hand corner of the window and then clicking Chooser in the drop-down menu. The Chooser dialog box will display a graphic of all the printers set up for your Macintosh. Select the new printer by clicking on the appropriate icon and then close the dialog box by clicking the upper left corner of the box. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File and then Page Setup in the drop-down menu. Click the Orientation icon to change the printer setting from Portrait to Landscape mode. The accompanying graphic will illustrate that you made the change. Click OK to enable the setting and print the form using the instructions presented previously.

For Printing Unofficial Transcripts - You can first bring up your transcripts from the Student menu, select the transcript type and click OK. When you have your list of classes displayed then you can print from the browser. To print from the browser you go up to the menu and click on file, then click on Page Setup, set all margins to .25, click ok. Next click on the Print icon on the Toolbar of your browser and then click Print in the pop-up dialog box. If the Unofficial Transcripts prints on multiple pages, you can opt to print on legal size paper 8.5 x 14.

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4. Does Access Thunderbird leave a "cookie" on my desktop to support its navigation?

Access Thunderbird puts a session cookie on your desktop when you log into the system. When you close your browser, the cookie is erased.

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5. I am getting slow response to my Access Thunderbird queries. What is the problem?

There are a number of conditions that might affect your response time in Access Thunderbird. Often an increase in the response time is related to traffic over the communication lines. Depending upon your location, Access Thunderbird uses your campus Intranet, the Internet or both. The number of users on any portion of those systems will often slow the response time for everyone. Downloading large files via your institution's communications lines will drastically increase response time for all other users on the system. High levels of Access Thunderbird use by other members of your institution also affect your response time. This is caused not only by increased user traffic, but also by the additional processing required of the institution's host machine to respond to Access Thunderbird queries. An example of a high-use time period would be during your institution's Web registration period. You may also experience slower performance during peak usage periods for your Internet Service Provider (ISP). You should notify your IT staff if you continue to experience poor performance during non-peak usage periods.

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6. What should I do if I forget my password?

Click on "Reset my password" ? which can be found on the Student and Faculty menu. Enter your Last name, your Thunderbird ID and click submit, select the email address and click submit.

You will receive an automated email with a temporary password. This password will allow you to login and you will then be required to create a new password of your choosing. If you continue to have problems, please contact Helpdesk at 602-978-7999 or helpdesk@thunderbird.edu

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7. If I am a current student and I am unable to login, who should I contact?

Follow steps on What should I do if I forget my password?

or call Help desk at 602-978-7999 or email to helpdesk@thunderbird.edu. Please include your student ID#.

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8. Why the back button doesn't always work?

Remember to use the menu to go back. For security reasons, if you click on back arrow for the prior data page, you will not be allowed to return. Use the menu bar to go back to the home page.

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9. Which browsers can I use with Access Thunderbird?

Access Thunderbird will operate effectively with the Netscape Navigator or Microsoft Internet Explorer browsers on PCs or Macintoshes. For best results the browsers should be Release 4.x level or later. While Internet Explorer Release 4.x functions satisfactorily on Macintosh platforms, you will achieve a more aesthetic appearance with Release 5. Access Thunderbird has been installed on other platforms, such as X Windows, but it has not been rigorously tested on these platforms and the results may be problematical.

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10. What courses are counted in “Total Earned”?

All courses that have been graded at Thunderbird. This includes “incompletes”, pass, fail and no credit”.

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11. What are total grade points?

Total grade points are explained at the following link.

http://www.t-bird.edu/pdf/about_us/regs.pdf

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12. What is 1944WV in the term column?

Students who started prior to Fall 2000 and were granted waivers had the courses built in this “dummy” waiver term. The grade of “R” is used for waived courses and indicates the requirement is met for degree audit purposes.

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13. What is calculated in the cumulative GPA?

The cumulative GPA is calculated based on all the courses completed at Thunderbird.

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14. What are CEUs?

They are continuing education units which are not applicable to the MIM/MBA programs.

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15. What is Loc.?

Loc is the location where the course will be taught. For example, GLN = Glendale, PRG = Prague. This information is critical when selecting sections for your schedule.

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16. What does “GR” mean under Acad Level?

This indicates the academic level for this course. ‘GR’ indicates that this is a graduate level course.

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17. What is Pass/Aud?

If you are currently enrolled in a class that is Pass/NC, a “P” will be displayed in this column. Example: Internships, Independent Research and Winterim courses (this does not apply to all Winterim courses). Classes may not be audited at Thunderbird.

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18. What does the status mean when looking at my schedule and in registration?

The information reflects the current status of a particular course. Example:

N New – This course was added during priority registration

A Add – This course was added during drop/add

X Deleted – This course was dropped during priority registration

D Drop – This course was dropped during drop/add

W Withdraw – This course was dropped during the withdrawal period

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19. What does the section number mean to me?

Two characters normally represent section numbers. The first is an alpha character and it represent the section and the numeric character indicates when it is being offered.

A1 - "A" is the section, "1" represents it is offered the first half of the trimester

B2 - "B" is the section, "2" represents it is offered the second half of the trimester

A3 - "A" is the section, "3" represents that it is a full trimester course

C4 - "C" is the section, "4" represents accelerated language classes

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20. What is Synonym?

Synonym is the line number of a class. Each class is assigned to a unique Synonym number and can be use in express registration.

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21. How do I know if my registration or add/drop have completed with no error?

After you have completed registration or add/drop you should always go run View Schedule to confirm classes you are currently enrolled. You may print your schedule displayed by using the print capability of your browser.

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22. How does WaitList work?

For Information on waitlist please connect to the Wait List Policy located in MTB under the Registrar Home page.

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23. Should I review my schedule after I make changes?

Yes, always confirm changes made to your schedule and print a copy for your records.

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24. Financial Aid: What does ACTION refer to in Financial Aid Status by Terms?

Accepted means that funds have been received and posted to your student account or will post by Financial Registration.

Pending has several meanings: a) you have been offered an award but not accepted it; b) you have been offered an award, accepted it but the funds have not yet been received; c) you have been offered an award, accepted it but you need to sign some additional documents - this is primarily the case with the Perkins loan.

Rejected means that you have informed us you do not wish to accept an award or you are ineligible for an award based on your enrollment.

Estimated means that you may qualify for funds from a particular federal program.

Denied means that we have denied you an award or your lender has denied you a private loan.

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25. Financial Aid: What are my net disbursement amounts?

There are loan fees deducted from some types of loans.

- The Perkins loan does not have a loan fee so the amount listed is the net amount.

- The Federal Subsidized and Unsubsidized Stafford may have an origination fee up to 2% deducted from the figure listed, as well as 1% default fee.

- The Federal Grad PLUS loan may have an origination fee of up to 3 % as well as 1% default fee.

- The private education loan may have a fee between 0% - 8% deducted from the figure listed - review your loan information from the lender or contact your lender for details.

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26. Financial Aid: How do funds get applied to my account?

Funds received electronically will be transmitted to your student account within 3 business days of receipt. You will be notified via campus mail from the Financial Aid Office that funds have been received. If funds are received by check, you will be notified to visit the Finance & Accounting Office to endorse the check.

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27. Financial Aid: What if my financial aid awards are greater than my charges?

Excess funds will be refunded to eligible students during the second week of classes if funds are received by the first week of classes or within a week if received after the first week of classes.

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28. Financial Aid: What if I want to reduce the Amount of an award listed on ly aid eligibility letter?

You will need to contact the Financial Aid Office for assistance. We recommend contacting us via email at finaid@t-bird.edu as we require these types of requests be made in writing.

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29. A course(s) have disappeared from by schedule on Access Thunderbird?

Once a course(s) has been graded, it will disappear from your schedule but will now appear on your transcript.

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30. What does STATUS refer to in MY DOCUMENTS?

Received means that the requested document has been received and will be futher processed by the Office if necessary.

Pending means that we have requested a document but have not received it.

Incomplete means that these are documents that we expect to received from you, but has not yet received, or documents that we have received, but that lack required information. If a document is missing or incomplete, the Status column will either be blank or will display test selected by you institution, for example missing.

Waived means that these documents are normally require, but have decided you do not need to provide.

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